Podium IT, IT Support in Melbourne is now flooded with all different types of managed service providers. How many of them are able to provide proactive IT support? 

 Most managed service providers in Australia aren’t interested in offering proactive IT Support. In theory the idea of proactive IT support is ideal however the actual practice of it requires years of experience and a room full of qualified technicians. Not just any type of technicians either, in order to truly offer a proactive IT support experience all technicians must be performing unilaterally and efficiently. At Podium IT we have mastered this art. All you would need to do is have a chat with one of our current clients to discover their satisfaction. 

 Moorabbin, Victoria – Most managed service providers in Australia aren’t interested in offering proactive IT Support. In theory the idea of proactive IT support is ideal however the actual practice of it requires years of experience and a room full of qualified technicians. Not just any type of technicians either, in order to truly offer a proactive IT support experience all technicians must be performing unilaterally and efficiently. At Podium IT we have mastered this art. All you would need to do is have a chat with one of our current clients to discover their satisfaction.

We have recently upgraded our internal remote management and ticketing systems. This will allow us to increase out reach and ability to support up and coming fast past businesses. The system is unique because we were able to put our spin on the functionality, most providers will you it straight out of the box. This is the type of activity that is classified as proactive IT Support solutions. Did you know that we have a flat screen set up in our office which produces a sound every time a site goes down or a severity one ticket is created. Comical right? Maybe, but that is how serious we take out jobs.

Our objective with each of our clients is to act as an extension of their team, and extra hand on a busy day, a person to call when things don’t look right and an ear to listen to frustrations and provide a solution. As such, our services extend far beyond IT support. We offer staff the opportunity to voice efficiency concerns and offer affordable, bespoke solutions that are best for our clients.

At Podium IT our business offers core IT support components which include and are not limited to:

Media Contact

Company Name: Podium IT

Contact Person: Ashley Tietze

Email: info@podiumit.com.au

Phone: 1300 859 926

Address: G4 / 12 Corporate Drive

Suburb: Heatherton

State: Victoria

Country: Australia

Website: https://www.podiumit.com.au/